Visit Canada Water Theatre

 

We want everyone to be able to visit Canada Water Theatre comfortably and confidently, so we have decided to keep in place certain health and safety measures for the time being. 

 

Limited Capacities

We will continue to limit capacities indoors for our meeting room bookings. Our performances will be at full capacity unless specified.

 

Face Coverings

We encourage all visitors who are able to do so to wear a face covering in the building. Wearing face coverings helps protect everyone, but in particular our public-facing staff, who without we would not be able to operate smoothly or hold events.

 

Contactless First

We request that where possible, you pay using a contactless device. E-tickets will continue to be issued as standard and sent to bookers prior. Pre-show emails with relevant information about arrival times will also continue to be sent in advance.

 

Extra Cleaning

We are continuing with our regular cleaning measures throughout the building. Hand sanitiser is also available throughout and upon arrival.

 

If you have any concerns or questions, please get in touch with our Box Office team on 020 8692 4446 or email reception@thealbany.org.uk.

 

Getting Here  to Canada Water Theatre

Canada Water Theatre is situated directly above Canada Water station.

 

Tube: Canada Water (Jubilee line or Overground )

Bus: 1, 47, 188, 199, 225, 381, C10 and P12.

Parking: Limited Blue Badge parking is available close to the library. There is some Pay and Display parking at Surrey Quays Shopping Centre just a few minutes away from Canada Water Library. 

Taxis: The taxi drop-off point closest to the library is 21 Surrey Quays Way.

 

Opening Times

 

Canada Water Library is open:
Monday to Friday: 8am to 8pm Saturday: 9am to 5pm Sunday: 12pm to 4pm

 

Caff A 

We are pleased to announce that The Caff A at Canada Water Library will be reopening on Friday 1 April.

Indulge in a tempting toastie, a freshly prepared salad, or a great coffee or tea made to your liking with a delicious cake. Coming to see a show? We have a range of snacks, wine, beers and other drinks to accompany your evening’s entertainment, pre and post show.

Opening Hours 

Monday - Friday

9am - 2.30pm

 

Saturday 

9.30am - 3pm

 

Coming to see a show? The bar will be open in line with our performances and events. We have a range of snacks, wine, beers and other drinks to accompany your evening’s entertainment, pre and post show. Evening opening is line with our performance and events schedule.

 

 

Access

Canada Water Theatre and Library and also Station all have step free access.

 

If you are attending a meeting, event or using the café and are unsure where to go, please ask any member of staff who will be more than happy to help. 

 

For a performance we usually recommend arriving 30 minutes prior to the start time so you can get a drink and make yourself comfortable. If you’re facing the café counter, the women’s and unisex disabled toilets are to the left of the counter, the men’s toilets are situated to the right. The entrance to the theatre is opposite the café counter.

 

On the Ground Floor we have a library reception, cafe and theatre. We have toilets including accessible toilets and baby change, some book browsing, and two main lifts which will get you to the other levels in the building.

On the First Floor we have the main library reception, children's library and main book collection inclduing PC study space. We have a disabled adult change facility and further accessible toilets including baby change facilities.

On the Second Floor we have a silent study area and 6 meeting rooms available for hire. We have toilets for the meeting rooms and a further book collection. 

 

Assistance dogs can be brought into any of our spaces.

 

If you have mobility requirements or use a wheelchair

Canada Water Theatre’s Box Office, theatre and café are all on the ground floor which has step free access. We also have fully accessible toilets on the ground floor and lift access to the meeting rooms, offices and disabled adult change facilities.

 

We can accommodate a limited number of wheelchairs in all our performance spaces. Please inform Box Office when you book so we can make provision for this and reserve your space.

 

If you are blind or have a visual impairment

Guide and assistance dogs can be brought into any of our spaces. We can reserve you an easily accessible seat in all of our performance spaces or, if you’d like, an usher can help to guide you to your seat, just ask our Box Office when you book.

 

If you are deaf or hard of hearing

There is an induction loop at our box office and reception for hearing aid users.

 

Hearing and assistance dogs can be brought into any of our spaces.

 

We have regular BSL interpreted performances - look for the BSL symbol, button or bolded note in our paper brochure and on the website.

 

Personal Assistant Tickets

We offer a companion or personal assistant ticket free of charge for people with disabilities or conditions who are booking a ticket and require a companion with them to be able to attend our events.

 

To book your free personal assistant ticket, please call the Albany box office on 020 8692 4446 or pop in to the Albany (Douglas Way, Deptford SE8 4AG) to speak with a member of our box office team in person who will happily process the tickets on your behalf. If you have any questions, you’re more than welcome to also email us on reception@thealbany.org.uk.

 

Please note: you may be required to provide the below forms of copied evidence. Although we will review an application without the recommended evidence on a case-by-case basis.

 

– Front page of DLA / PIP (no specific rate)
– Front page of Attendance Allowance letter (no specific rate)
– Evidence that registered severely sight impaired (blind)
– Recognised Assistance Dog ID card

 

Relaxed Performances

Throughout the year we aim to programme a number of relaxed performances to our family theatre shows for people with Autism, Asperger’s or other learning disabilities. These performances are designed to be more relaxed with the option to leave and re-enter the theatre at any time. We make sure the lights don’t get too dark and the sounds aren’t too loud.

 

Volunteer to be a Mystery Shopper for Attitude is Everything 

Attitude is Everything's dedicated team of Mystery Shoppers are Deaf and disabled music fans who report back on the accessibility and overall experience at UK music venues, clubs and festivals. This is vital for identifying each venues' strengths and areas for improvement.

Click here to find out more about signing up to volunteer as a Myster Shopper. 

 

Click here to download the information on this page as a printable PDF.